FAQ's

Frequently Asked Questions (FAQ)

1. What types of bags do you offer?

We offer a curated collection of high-quality ladies' hand and shoulder bags. Each bag is designed to combine style and functionality, perfect for various occasions.

2. Do you offer international shipping?

Yes, we ship to multiple countries, including the United States, Canada, and other European countries. Shipping fees and delivery times are calculated at checkout based on your location.

3. How long does delivery take?

  • Standard Shipping: 5-10 business days
  • Express Shipping: 3-5 business days
    Please note that processing time is 1-2 business days.

4. How can I track my order?

Once your order is shipped, we will send you a tracking link via email so you can track your order's status.

5. What is your return policy?

We accept returns within 30 days of delivery if the product is unused and in its original packaging, in the same condition as when received. For more details, check our Return Policy.

6. How do I request a return or refund?

To request a return:

  1. Email us at contact@elvanii.com with your order details and reason for the return.
  2. Once approved, ship the product to our return address:
    Strada Armenească Nr. 23, Camera 14, Bucharest, București, 21042, Romania.

Refunds will be processed within 5-7 business days after receiving the returned item.

7. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Stripe

All transactions are secure and encrypted.

8. Can I cancel or modify my order?

You can cancel or modify your order before it is shipped. Please contact us as soon as possible at contact@elvanii.com or call +40 721 772 829 for assistance.

9. How can I contact customer support?

We’re available 24/7 for assistance. You can reach us via:

Our business hours are Monday to Friday, 9 AM - 4 PM.