Return Policy

At Elvanii, your satisfaction is our priority. If you’re not completely happy with your purchase, we gladly accept returns and exchanges for both defective and non-defective products.

Eligibility for Returns

Return Period: Items can be returned within 30 days of delivery.
Condition of Items: Products must be unused, in their original packaging, and in the same condition as received.
Defective Products: If you receive a defective product, please contact us immediately to arrange for a return or exchange.

Non-Returnable Items

We do not accept returns for:

Customized or personalized items.

Exchanges

We accept exchanges for items of the same or equivalent value.
To request an exchange, follow the return process below and mention that you would like an exchange in your email.

How to Request a Return or Exchange

Contact Us: Email contact@elvanii.com with your order details, including your order number, product name, and reason for the return or exchange.
Approval Process: Once your return or exchange is approved, we will provide instructions on how to proceed.
Return Address: Send the item to the following address:
Strada Armenească Nr. 23, Camera 14, București, 21042, Romania.

Refunds

Refunds will be processed within 5 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method.

For any additional questions, you can reach us via email at contact@elvanii.com or call us at +40 721 772 829.

Thank you for shopping with us!